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29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Incorporate customer feedback into training.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Incorporate customer feedback into training.