Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

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Gamification Contact Center Training Feedback 79

Playvox

FEBRUARY 13, 2024

Do you want to improve overall customer experience? A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. This additional training fosters positive connections among agents. The gamification software Kahoot!,

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Contact Center Gamification Measurement Training 88

CSM Magazine

APRIL 15, 2021

How do technologies such as the cloud, long considered an emerging part of the modern customer service experience, become increasingly vital for ‘agile resilience’? When answering these questions, always consider the customer’s perspective. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook.

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Gamification eBook Multi-Channel Brands 52

Vonage

OCTOBER 22, 2015

The one thing which hasn’t changed is that it’s the experience you offer customers that really differentiates you from the competition. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0

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Technology Customer Service Gamification Wireless 120

Playvox

JANUARY 5, 2022

Agent engagement refers to an employee’s mental and emotional connection to your company. Agents who are engaged in their work are more focused and operate with a sense of urgency that drives customer satisfaction and loyalty. Another fun way to recognize your team is through gamification. Equip Your Team.

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Contact Center How To Fashion Gamification 72

Playvox

JUNE 22, 2023

For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities. Are your customers happy? How are you tracking customer satisfaction and customer experiences? How do you know? ​​How

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Call Center Metrics Contact Center Net Promoter Score 52

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Focus on agent empowerment, not limits.

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Customer Service Training Training Tips Customer Service 62