Thematic

DECEMBER 5, 2018

As much as companies talk a good game about big data, they do not seem to leverage it, or customer retention analytics, to its full extent. Interestingly, according to a study by Broadway Business , only 32% of respondents are satisfied with their company’s use of analytics to create a competitive advantage. Keen to know more?

Customer Retention 96

Customer Retention Analytics Data Strategy 96

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. This is a secret weapon that leading businesses use to transform satisfied customers into repeat businesses and zero-cost brand ambassadors. Stay in touch with existing customers post-sale to nurture relationships.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Alida

SEPTEMBER 22, 2016

Alesha Rhinier, customer engagement project manager at Lancaster General Health/Penn Medicine, offered a similar tip, explaining that setting goals and planning your first survey helps inform what needs to be included in the profiling questionnaire. Use consumer insight through the product innovation cycle.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySparrow

OCTOBER 27, 2021

For example, structured data from analytics tools can certainly aid customer experience improvements, but what about unstructured data like long-form survey comments? Customer experience survey platforms can make collecting this kind of data easy. Customer Intelligence Improves Personalization. Create a Customer-Centric Culture.

Abandon Rate 52

Abandon Rate Survey Social Media NPS 52

delighted

NOVEMBER 19, 2019

They’re using retail customer feedback to understand what their customers want, enhance retail CX, and maintain a competitive advantage. But honestly, many customers have little faith that brick-and-mortar retailers understand them. Why in-store retail customer feedback is vital.

Retail 40

Retail Feedback Survey Ecommerce 40

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

DECEMBER 5, 2023

Engaging with customers online Talking to customers online is more than just replying to comments. It’s about being part of the conversation, understanding customers’ needs, and offering help. Sharing tips and industry insights or joining discussions shows you care.

Brands 108

Brands Management Social Media Analytics 108

BirdEye

DECEMBER 5, 2023

Engaging with customers online Talking to customers online is more than just replying to comments. It’s about being part of the conversation, understanding customers’ needs, and offering help. Sharing tips and industry insights or joining discussions shows you care.

Brands 62

Brands Management Social Media Analytics 62

Currency Alliance

MAY 9, 2019

Last December, a McKinsey report said that 2018 represented… “…a tipping point from thinking, talking about, and planning for future mobility to implementing it.…when Independent of market positioning, unique customer insight will become the primary competitive advantage. The shake-out.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

Currency Alliance

JUNE 22, 2017

A year that could see a tipping point for customer loyalty programs. For most companies, there’s also the fact that individually they will find it increasingly difficult to compete with companies like Amazon, which has rich customer insight on an enormous scale. We’re already nearly halfway through 2017.

Loyalty 40

Loyalty Loyalty Programs Social Media Brands 40

Bold360

DECEMBER 1, 2016

Theresa and her business partner, Mary Anne Wampler, are authors of Wake Up and Sell and their weekly Monday Morning Tip which provides weekly content in the areas of leadership, sales and sales management, customer relationship management and organizational effectiveness.

Software 40

Software Customer Experience Company CRM 40

Alida

DECEMBER 20, 2017

Insight-driven businesses take off. According to Forrester, insight-driven businesses are on track to steal $1.2 These organizations prioritize customer insight, leveraging data and analytics in every step of their decision-making. Customer-centricity creates competitive advantage for leading brands.

Retail 154

Retail Study Innovation ROI 154