Kustomer

MARCH 10, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen dives into why CX efficiency is a must for any company that wants to be successful, especially in the time of the modern customer. Tune in to the full podcast to learn more so you can be prepared for any situation.

Customer Service 98

Customer Service Self Service Handbook Policies 98

ShepHyken

MARCH 31, 2023

He shares the challenges that customer service representatives face and how companies can overcome them. Good customer service is something we cherish. Think back to your latest amazing customer service experience. Most said they had to wait 30 minutes or longer for an agent when placing a customer service call.

Customer Service 67

Customer Service How To Handbook Chatbots 67

Kayako

JANUARY 24, 2018

Business will be more customer-centric with a whole customer experience strategy. In 2016 one study found that 75% of companies said their top objective was to improve customer experience. Collaboration will power personal customer support. Personalization will help drive a customer’s respect and loyalty.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

Gainsight

NOVEMBER 10, 2021

Let’s face it: Successful SaaS companies don’t operate the way they used to. Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. How can your company benefit from product-led mastery? What is product-led success?

Handbook 52

Handbook Roadmap ROI Strategy 52

ProProfs Chat

JUNE 30, 2020

When I set out to write The Amazement Revolution, I wanted to create a guide that companies could use to create amazing experiences for their customers and employees. When everything else is equal (products and services), it is the experience that will set companies apart from their competitors. The Service Culture Handbook.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

NOVEMBER 21, 2016

Well, have you ever tried to be your own customer? My Comment: Have you ever tried mystery shopping your own company? But, we don’t live in a perfect world – and sometimes that experience will be a revelation of flaws with the CX and opportunities to improve customer experience. For information contact or www.hyken.com.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

ProProfs Chat

SEPTEMBER 20, 2019

companies lose more than $62 billion due to poor customer service. Bad customer service has become a major business problem today. To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . Annually, U.S. It is Glassdoor.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

Experience Investigators by 360Connext

APRIL 6, 2017

It’s the secret sauce of those companies we hold up as the role models of customer-centricity. Companies like Rackspace or Safelite are well-known disruptors in their industries simply because they focus like crazy on their customers. Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero.

Handbook 88

Handbook Culture How To Case Study 88

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Founder & CEO of Beyond Philosophy LLC, Colin is recognized as a world thought leader in customer experience. Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. She led CX company-wide for 11 years at Applied Materials.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Help Scout

SEPTEMBER 28, 2021

Help Scout has been a fully remote company for over 10 years now — with 129 people across 80 cities around the world — so our hiring process has to be aligned with our remote culture. Determining whether candidates have the skills to succeed in a remote company. That means: Optimizing interviews for people in different time zones.

Effort Score 125

Effort Score Feedback Multi-Channel e-support 125

ShepHyken

MARCH 31, 2017

I like to ask audiences I speak to for examples of companies with customer-focused cultures. A lot of companies make the list every single time and they all have service mantras: Zappos: Powered by Service. Employees at these companies are absolutely obsessed with customer service.

Handbook 48

Handbook How To Culture Loyalty Programs 48

Survicate

MARCH 20, 2019

We’ve asked CEOs and Marketing, Sales, and Customer Success leaders to share their experiences with establishing customer-centrism across the entire organization. We’ve asked for advice for companies at the beginning of the journey, about mistakes that should be avoided, as well as how you can tackle the most common challenges.

Tips 85

Tips Customer Centricity Social Media Insurance 85