Talkdesk

MARCH 9, 2017

When it comes to making a decision about which contact center software to use for your team, the choice often comes down to two different solutions. Recently, G2 Crowd reviewed the contact center software industry, collecting reviews from individual users and synthesizing the results into overall ratings.

Contact Center Software 40

Contact Center Software Contact Center Software Effort Score 40

Talkdesk

AUGUST 30, 2017

While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged. Considering that customers have changed and companies have changed, it doesn’t make sense that the contact center software hasn’t changed to bring the two closer together.

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

NICE inContact

MAY 19, 2021

Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

Contact Center Software 257

Contact Center Software Contact Center Brands Customer Service 257

Talkdesk

AUGUST 30, 2018

We are happy to announce that Talkdesk was named to the Constellation ShortList™ for Cloud Customer Service & Contact Center Software in Q3 2018. With enterprise class performance and a consumer-like ease of use, Talkdesk allows companies to make customer experience a competitive advantage.

Contact Center Software 40

Contact Center Software Contact Center Software Customer Service 40

Natalie Petouhof

OCTOBER 19, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and Contact Center Software. Companies can identify new opportunities by integrating these customer insights into their companies’ innovation processes.

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

Talkdesk

OCTOBER 26, 2017

How we measure success with those end callers is through minimizing their customer effort , but since we don’t interact directly with them, our goal is to make contact center software that is easy.

Contact Center Software 40

Contact Center Software Contact Center Software Customers 40

Talkdesk

SEPTEMBER 5, 2017

.— OTG Consulting , a master agency made up of the industry’s most experienced telecom executives, and Talkdesk , a leading innovator in the cloud-based call center software space, today announced the companies have partnered to offer OTG Consulting customers and agents access to Talkdesk’s industry-leading software.

Contact Center Software 40

Contact Center Software Contact Center Consulting Software 40

NobelBiz

FEBRUARY 13, 2024

The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations. The transition from traditional to digital call centers is mainly thanks to the transformative impact of new software.

Call Center 59

Call Center Self Service Software Contact Center 59

ShepHyken

OCTOBER 29, 2021

She shares how companies can choose the call center software that fits their customer support teams. In today’s digital world, whether your customers prefer phone support or traditional customer service, effective call center software is essential for smooth functioning. Call routing . Here’s why: .

Call Center 76

Call Center Software Contact Center Knowledge Base 76

CSM Magazine

FEBRUARY 12, 2024

It allows companies to go beyond the limitations of written communication, such as emails or text messages, and engage in real-time conversations. An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect.

Communication 52

Communication Strategy Contact Center Software Contact Center 52

NobelBiz

MARCH 21, 2023

In the contact center world, efficiency is paramount, hence the importance of progressive dialer software. Every call center manager avidly searches for tools and methods to improve their contact center performance further and provide everything their agents need to achieve their highest productivity.

Contact Center 52

Contact Center Software Call Center Call Recording 52

NobelBiz

OCTOBER 31, 2023

The same study reveals that over 50% of customers post negative comments about companies on social media, and 53% of customers post positive comments about companies on social media. According to Salesforce Research , 88% of customers say the experience a company provides is as important as its product or services.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

NICE inContact

JULY 17, 2019

Relying on mobile call center agents presents unique obstacles and call for unique solutions. Frontline Group experienced a tough year of struggling with a hosted telephony provider, as well as problems like excessive system downtime and inadequate reporting software. There had to be a better way. Stream the webinar now.

Contact Center 136

Contact Center Contact Center Software Call Center Culture 136

InMoment XI

JANUARY 10, 2024

Quality Assurance Quality Assurance in a contact center involves systematic monitoring and evaluation of customer interactions to ensure that they meet predefined standards of excellence. Develop Your Omnichannel Contact Center With InMoment’s omnichannel contact center software, you can house all your data in one place.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Playvox

APRIL 25, 2023

Meet your agents where they are, incorporating flexible opportunities and customized learning options found in contact center software for a modern approach, including: Recorded videos: Provide illustrative examples and how-tos versus talking heads. Related Article: Best Contact Center Software for Remote Workers 3.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

InMoment XI

AUGUST 28, 2012

The Confirmit purchase of CustomerSat just took out one of the last interesting companies in our space. It's only a matter of time before the big CRM, BI, marketing automation, research firms, and contact center software companies decide to make a major play in the VOC space.

Contact Center Software 200

Contact Center Software Contact Center CRM Software 200

InMoment XI

AUGUST 28, 2012

The Confirmit purchase of CustomerSat just took out one of the last interesting companies in our space. It's only a matter of time before the big CRM, BI, marketing automation, research firms, and contact center software companies decide to make a major play in the VOC space.

Contact Center Software 200

Contact Center Software Contact Center CRM Software 200

InMoment XI

AUGUST 28, 2012

The Confirmit purchase of CustomerSat just took out one of the last interesting companies in our space. It's only a matter of time before the big CRM, BI, marketing automation, research firms, and contact center software companies decide to make a major play in the VOC space.

Contact Center Software 200

Contact Center Software Contact Center CRM Software 200

NICE inContact

JULY 2, 2019

The case for digital customer service integration is clear: Companies using digital channels for customer service can increase customer engagement and answer more customer queries without any additional resources. It’s all about increasing efficiency in the contact center. So is every company.

Customer Service 152

Customer Service Contact Center Omni-Channel Call Center 152

MiaRec

FEBRUARY 13, 2023

Are you looking to upgrade your contact center software but struggling to navigate all the different terms describing various market segments? Here at MiaRec, we serve more than 1,000 companies, financial institutions, and government agencies worldwide, and the confusion is REAL! If so, you are not alone.

Contact Center Software 52

Contact Center Software Contact Center Government Financial 52

NICE inContact

OCTOBER 29, 2018

Now, just for fun, think of the time when we saw the demise of the Blackberry phone; Google launching its Facebook “killer”, Google+; the time when companies began to embrace mobile devices; and the introduction of group texting. What does this have to do with contact centers? Seems like a long time ago, right?

Contact Center 120

Contact Center Contact Center Software Call Center Omni-Channel 120

InMoment XI

JANUARY 4, 2024

There are three common customer experience metrics that most companies will use to measure customer experience. How to measure: Customers rate their agreement with statements like “The company made it easy for me to resolve my issue” on a scale. The average score represents the CES. References Trustmary.

Retail 260

Retail Customer Experience Effort Score Social Media 260

NobelBiz

MARCH 26, 2024

CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey. These insights enable companies to make informed decisions, refine their strategies, and anticipate future trends.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

NobelBiz

JANUARY 16, 2024

These strategic touch points hold the potential to greatly influence customer satisfaction, lead generation and overall success story of a company. A call center campaign essentially involves a team of agents working together to accomplish business goals. They include interactions, through text messages or emails.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Think Customers

SEPTEMBER 22, 2023

For decades, contact center and CX organizations have strived to become “omnichannel.” Rather than force customers into interactions dictated by the company, an omnichannel system enables customers to engage with a brand on their channel of choice when, where, and how they prefer. And that’s much easier said than done.

Omni-Channel 52

Omni-Channel Contact Center Software Contact Center Social Media 52

Talkdesk

APRIL 13, 2021

Managing software and associated tasks needed to put the contact center running smoothly and efficiently becomes easier, relieving the administrative obligation and letting businesses focus on operational and strategic tasks. The company shares Talkdesk’s passion and commitment to deliver unique experiences to clients.

Contact Center 133

Contact Center Contact Center Software Return on Investment Software 133

NICE inContact

DECEMBER 12, 2018

The results were clear in that consumers want true omnichannel service from inbound contact centers and are willing to switch from companies that provide poor service. The survey found that: 94% of consumers expect companies to direct them to the method of contacting them that resolves their situation the quickest way.

Call Center 120

Call Center Omni-Channel Contact Center Contact Center Software 120

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. million calls and 1.5

Contact Center 120

Contact Center Hotels Guest Experience Groups 120

Vonage

MARCH 28, 2019

It’s called Interactive Voice Response (IVR), and the vast majority of companies are using it – but they’re using it to cut costs, not to enhance the customer experience. in 2018 believed that customer experience needs improvement at most companies. consumers want more human interaction when they contact the businesses they deal with.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. Brad Dashnaw CEO – Shift Marketing ”Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

NICE inContact

OCTOBER 25, 2019

The Florida-based company knew it needed to a make change and decided to move to the modern, unified CXone cloud contact center CX platform. Bridgevine chose NICE inContact because of its strong ecosystem and solid network of partnerships as well as its CXone technology and contact center software features and functionality.

Contact Center 121

Contact Center Net Promoter Score Contact Center Software Customer Satisfaction 121

Playvox

NOVEMBER 4, 2021

Your contact center software and telephony system are key components that dictate how you interact with your customers. If your competitors offer a broader range of channels for support and sales, then you need to update your contact center software to level the playing field or, even better, get ahead of the competition.

Contact Center 52

Contact Center Technology Contact Center Software Call Center 52

NICE inContact

SEPTEMBER 26, 2019

Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., How can contact centers keep up with this demand? Which contact center software applications are the best suited for AI? chat to phone).

Meeting 137

Meeting Self Service Contact Center Chatbots 137

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. Brad Dashnaw CEO – Shift Marketing ”Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

NobelBiz

MAY 16, 2023

Following a survey of 302 call centers around the world, Aberdeen concluded that almost two-thirds of contact centers currently use an on-premises model for their contact center technology infrastructure. In contrast, cloud-based expenses are limited to monthly provider and internet bills, and payroll.

Contact Center 52

Contact Center Customer Service Contact Center Software Call Center 52

NobelBiz

NOVEMBER 13, 2023

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 60% of consumers have switched brands due to a negative contact center experience. 70% of brands see a direct connection between customer service and performance.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111