ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

Wootric CX Blog

DECEMBER 2, 2019

Wootric offers a sweet spot of consultation, unparalleled text and sentiment analytics , and high-response microsurvey feedback collection that leverages our customers’ existing systems such as Salesforce. 2] Gartner.com, How to Measure Customer Experience. About Wootric. 1] Walker Consulting, The CEO View of CX. [2]

Competitive Advantage 69

Competitive Advantage Marketing Chief Customer Officer Voice of Customer 69

CX Journey

JULY 18, 2017

What advice is there for future customer experience executives? Those are just some of the questions addressed in an eBook I wrote - and GMC Software released - about six weeks ago. One of my favorite questions was about my "Shark Tank sales pitch" about the CXO role: Why does a company need a customer experience executive?

Company 112

Company Customer Experience eBook Software 112

ChurnZero

DECEMBER 27, 2019

How to Create a Great User Onboarding Experience That Leads to Product Adoption and Customer S uccess . It’s not surprising to see this post top our list since your churn rate is deeply connected to the quality of your customer’s onboarding journey. Top 10 Blog Posts from 2019 . And Other Noteworthy News. 2019 is almost a wrap.

e-support 64

e-support eBook Chief Customer Officer B2B 64

PeopleMetrics

MAY 4, 2017

In the banking world, customer journey mapping is an important tool to help you better understand and get closer to your ideal customers. So let's outline the basics of customer journey mapping – what it is, why it matters, and how to create journey maps in your own bank. What is Customer Journey Mapping Anyway?

Customer Journeys 91

Customer Journeys Banking Chief Customer Officer Touchpoint 91

Gainsight

DECEMBER 2, 2019

What is a Customer Retention Rate and How Do I Calculate It? This article will give you the rundown on the importance of a customer retention strategy and how to tackle the common causes of churn. The Essential Guide to Customer Churn. How to Forecast Renewals. Learn how to forecast renewals like a pro.

Customer Retention 52

Customer Retention Resources Strategy Chief Customer Officer 52

SurveySensum

MAY 9, 2022

That’s something CUSTOMERS DO. But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback? How to Leverage Positive Customer Feedback: Top 7 Ways. Ask your customers what they’d like to read about?

Feedback 52

Feedback Case Study Effort Score Chief Customer Officer 52

ChurnZero

JANUARY 15, 2021

Having the ability to tailor an onboarding experience for each customer’s needs and context is more memorable and more helpful to the customer in enabling them to be successful using your software compared to merely inserting their name into a generic welcome guide. Bigger budgets for Customer Success.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Ashvin Vaidyanathan , Chief Customer Officer , Gainsight . Customer Success Resource.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. dence to own their role in the customer relationship.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ClientSuccess

AUGUST 24, 2018

5) Shortcut: How Analogies Reveal Connections, Spark Innovation, and Sell Our Greatest Ideas , by John Pallock. From : Adam Kuznia , Chief Customer Officer. Collective reasons for these books: (a) Making sure that we’re understanding our target market and how to best serve those customers. (b)

Customer Success 40

Customer Success Management Chief Customer Officer eBook 40

ClientSuccess

FEBRUARY 26, 2019

I absolutely LOVE Jeanne Bliss and Chief Customer Officer 2.0. It shaped my perspective of how to be a CS leader, what we should focus on, and be judged by. I often quote her book in class when referring to storytelling and it’s VITAL importance in Customer Success. Question 3. Submit your answers here.

Chief Customer Officer 52

Chief Customer Officer Customer Success eBook Exercises 52

Gainsight

DECEMBER 15, 2021

As our Chief Customer Officer Kellie Capote put it, the impact was “ squishy ” at best. . More and more, the efforts of Customer Success Managers change essential, value-driven metrics for the better. Customers expect that your product will make them wildly successful. Learn all 10 New Laws of Customer Success.

Customer Success 59

Customer Success ROI Effort Score Metrics 59

ClientSuccess

OCTOBER 10, 2018

5) From : Adam Kuznia , Chief Customer Officer | Company : DataCamp | Location : New York City. Don’t focus on making your customers happy. 6) From : Jesse Brightman , Head of Customer Success | Company : stensul | Location : New York City. Ultimate Guide to SaaS Customer Success Metrics.

Customer Success 70

Customer Success Management Chief Customer Officer Customers 70

ClientSuccess

OCTOBER 17, 2018

I do this in part by bringing back the often difficult-to-hear stories from customers about what isn’t working for them in the hopes that advocating on their behalf translates into success for both them and for us as a company. 4) From : Adam Kuznia , Chief Customer Officer | Company : DataCamp | Location : New York City.

Customer Success 56

Customer Success Chief Customer Officer eBook Software 56

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Michel Falcon Experience

NOVEMBER 8, 2015

Today is the day that you learn how to properly do it to build your 2016 customer experience strategy. After all, your employees may speak to more customers in one day than the CEO might in a year. Do they need more education on how to perform their job well? Have you downloaded my free ebook yet? If not, why?

Customer Experience 60

Customer Experience Customer Journeys Chief Customer Officer Survey 60

ClientSuccess

JULY 23, 2019

Earlier in my career, there was a specific instance where a customer came to me with a business problem, and in that moment I was so worried about not having the right answer I just started throwing out potential solutions. This allows us to have conversations on how can we make the customer experience better and more successful.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

SmartKarrot

APRIL 20, 2020

This customer success book details five steps to build a trust-based relationship. It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine.

Customer Success 10

Customer Success Chief Customer Officer Case Study eBook 10

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

ChurnZero

FEBRUARY 11, 2022

With more and more executives wising up to the value of this customer function – whether due to the pandemic, the industry’s growing acceptance, or internal champions – customer success leaders must figure out how to make their C-suite’s heightened, and potentially fleeting, interest permanent. Customer Success Around the Web.

Customer Success 98

Customer Success Chief Customer Officer Conference Customers 98

ChurnZero

DECEMBER 13, 2019

With 15 years of Customer Success experience and most recently serving as Interim Chief Customer Officer (CCO) at multiple companies, Emilia share d insights on Customer Success frameworks and growth formulas to remove the fear and ambiguity from strategy planning and implementation. Customer Success Resource.

Customer Success 72

Customer Success Strategy eBook Chief Customer Officer 72

ClientSuccess

MAY 15, 2019

You may have customers who are struggling with your product, struggling with engagement and resource allocation, and they might be considering to churn due to lack of value. Compartmentalizing was something really important that I had to learn how to do, because every challenging interaction I had would wear on me. I owned that.

Customer Success 45

Customer Success Chief Customer Officer Leadership Culture 45