What Gets Measured Gets Managed: CX Metrics Insights from Petco’s Chief Customer Officer
Blake Morgan
FEBRUARY 21, 2023
Millions of customers, thousands of employees, and more than 1,500 stores mean that Petco has a myriad of data and metrics to pull from to track its business growth and success. The challenge, like many other companies, is knowing which metrics to prioritize and measure. Those key drivers determine the customer experience.
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