Beyond Philosophy

OCTOBER 8, 2014

They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Beyond Philosophy

OCTOBER 20, 2014

The Vampire: While these employees tend to be popular and well connected within the organization, they adeptly introduce negativity into any situation and thrive on draining the energy from the room, or sucking the blood out of any good momentum. appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Culture 117

Culture CEM Effort Score Employee Experience 117

Beyond Philosophy

MARCH 12, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. Please click here to learn more. Follow Colin Shaw on Twitter @ColinShaw_CX.

CEM 60

CEM Customer Journeys Conference Customer Centricity 60

Beyond Philosophy

OCTOBER 20, 2014

When you have this type of emotional connection with your employees, your organization can become the most naturally Customer-centric organization, at least in this first area of the nine. Blogs Employee Experience Thought Leadership' Developing happy and pleased employees has a four-part formula: 1.

Customer Centricity 114

Customer Centricity Employee Experience CEM Culture 114

Beyond Philosophy

FEBRUARY 24, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. . To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. Do you know the psychological cues in your experience? Please click here to learn more.

CEM 60

CEM Social Media Customer Experience Management Conference 60

Beyond Philosophy

JUNE 17, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. Content marketing continues to be on the upswing as a method of building connections and relationships with target audiences. The post When Marketing’s Goal is to Emotionally Connect with Consumers…Content is the Once and Future King! Michael Lowenstein, Ph.D.,

Consumers 60

Consumers Connections Social Media Advertising 60

Beyond Philosophy

FEBRUARY 2, 2015

In both cases, the song and the resulting connection is likely to keep positive emotions associated with the brand name. Branding with Music Creates a Memory…Just Hope it’s a Good One. Apple and Coke have chosen good songs to create the memory with their Customers. They did a great job. Using music is not a guarantee of good feelings however.

Tools 60

Tools Marketing CEM eBook 60

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. We help businesses mature their program over time with expert consulting services.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Beyond Philosophy

DECEMBER 22, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. When we look at the tactics, or types, of content marketers are applying, studies are showing that social media has become the most popular, knocking articles out of the leadership position. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Video 60

Video Marketing Social Media Conference 60

Experience Investigators by 360Connext

MARCH 12, 2018

Help them connect with one another across your organization with structured or unstructured communication channels. ” The post Why Your Customer-Centric “Breakthrough” Is Not Working appeared first on Customer Experience Consulting. You know the ones who “get it” before they have the training.

Customer Centricity 137

Customer Centricity Customer Journeys Culture Training 137

Beyond Philosophy

JUNE 29, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. Most customers appreciate and want more of this kind of personalization, a relationship, and an emotional connection. Michael Lowenstein, Ph.D., Community would provide this for Target, an integral element of its brand trust revitalization.

Consumers 60

Consumers Wireless Banking Leadership 60

Beyond Philosophy

JUNE 11, 2015

They build genuine passion for, and bonding with, the brand by creating a more human, emotional connection. Publix also has a BOGO program for their own brands, and accepts competitors’ coupons in their stores. Some retailers do more than emphasize the sales and service fundamentals. Trader Joe’s does not have a customer loyalty program.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Retail 60

Beyond Philosophy

JUNE 4, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. Beyond simply selling a product or service, these ‘experiential brands’ connect with their customers. Does the company create an emotional, trust-based connection and relationships with customers, and with employees as well? Michael Lowenstein, Ph.D.,

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Beyond Philosophy

MAY 12, 2015

As a result, it is always looking to connect situations to make a coherent interpretation. This connection is jumping to conclusions, or what we romantically refer to as “your Gut telling you something.”. Your intuition is your System One at work. It’s up to System Two to come in and confirm these conclusions.

System 60

System Consumers Connections Customer Experience 60