5 rules for a highly successful customer experience implementation with amazing ROI! – A case study
Beyond Philosophy
SEPTEMBER 8, 2022
The results were a 40-point increase in their Net Promoter Score® (NPS) over 30 months and a 10 percent increase in shipping volumes. Patterson and her team spoke with the customer service teams, customers, and sales teams. It could be increased market share, improved NPS, or higher customer retention.
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