Gainsight

FEBRUARY 21, 2023

Customer success (CS) is a multifaceted discipline. At the heart of this juggling act is Customer Success Operations (CS Ops). McClanahan identified priority CS ops tasks to tackle, and offered suggestions for low-hanging fruit opportunities to create scale in your Customer Success program.

Customer Success 52

Customer Success Multi-Channel Self Service Call Recording 52

Talkdesk

JANUARY 2, 2020

Gartner evaluated 32 vendors from its customer-service-oriented Magic Quadrants against four pillars for great customer service. As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Intelligent self-service.

Report 66

Report Self Service Customer Service Contact Center 66

CSM Magazine

APRIL 25, 2023

Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service. Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.

Self Service 52

Self Service Contact Center Analytics Call Recording 52

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? Why does this matter? A certified Woman-Owned Business and six-time Inc.

Trends 52

Trends Customer Service Self Service Contact Center 52

Kustomer

JANUARY 14, 2021

So that’s really what built the foundation for me and drove my passion in the customer experience side of the fence, and then went from there to software sales. So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Natalie Petouhof

SEPTEMBER 26, 2016

While moving to Dialpad, the company was also able to shift a portion of its traditional help desk activity to a self-service and community-supported model. The company found employees could easily pick up how to use Dialpad because they were familiar with Google Apps for Work. WHAT YOU SHOULD CONSIDER IN CHOOSING NEW TECHNOLOGY.

System 40

System Communication Tools ROI 40