InMoment XI
OCTOBER 31, 2023
In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Understanding the ins and outs of call center management is crucial for both seasoned professionals and newcomers to the field.
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. These technologies are paving the way for new possibilities for the future of call centers.
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Customer Bliss
FEBRUARY 13, 2018
In this episode, I talk to Josh about what customer experience leadership looks like in a large, multi-service organization like Samsung. Look for areas where there could be differences in what was messaged in one channel versus what was being delivering in another. Present the Customer Experience Story to Leadership.
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.
Magellan Solutions
MARCH 26, 2024
This must have the capability to offer each customer service in any channel. Accenture Location: Global Presence Specialties: Multi-industry including Finance, Health, and Public Service Why for SMEs?: Teleperformance Location: Global Presence Specialties: Multi-industry Why for SMEs?: TALK TO US!
NobelBiz
JULY 31, 2023
As we delve into the fundamentals, you’ll discover how call queuing empowers businesses to build lasting customer relationships and cultivate a reputation of unparalleled service. The Science Behind the Queue Every call that reaches a call center passes through a systematic evaluation process.
NICE inContact
JUNE 27, 2017
Carlson contact center leadership sought a way to centralize their guest communications and simplify contact distribution so that every customer interaction could be handled with a level of professionalism, personalization and consistency their competitors just couldn’t match. “We Centralize and simplify.
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