ShepHyken

DECEMBER 10, 2018

Try some of these ideas, old and new, and you may build an even better relationship with your customers. How To Build A Brand: 14 Effective Strategies To Improve Customer Experience by Forbes Communications Council. But not all customer experience (CX) strategies are created equal. And, that’s not crazy at all!

Customer Service 92

Customer Service Fashion Customer Satisfaction Customer Service Training 92

Comm100

MAY 10, 2018

Despite the fact that complaining customers don’t sugarcoat their words, they also don’t always live up to the stereotypes that exist about them. While it’s true that some complaining customers may become frustrated and upset, others might deliver candid complaints in a polite and friendly fashion. Use Social Listening.

Customers 206

Customers eBook Policies Customer Service Training 206

Customers That Stick

JANUARY 22, 2015

Name, address, phone number, email address and the like are essential to making sure you can contact your customers in a timely fashion. This information includes what you need to know to provide your products and services to the customer properly. Business Specific Information. It’s all about process.

Customer Service Training 60

Customer Service Training Training Tips Fashion 60

ShepHyken

JULY 11, 2016

“Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? I J Golding) I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. by Ian Golding. (I For information contact or www.hyken.com.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

Smith+co CX

APRIL 23, 2013

Like Phoenix arising from the ashes, retail brands Jessops and HMV have both returned to the high street albeit in a stripped down, leaner form. Both brands were much loved by their customers and had a reputation for being pretty good at what they did. But training in most retail operations doesn’t work. Here’s why.

Retail 31

Retail Customer Experience Multi-Channel Training 31

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. Here is the book link. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

SurveySparrow

OCTOBER 1, 2023

It assures customers that they’re not alone in navigating their purchase or using a service – there’s always someone ready to assist them. This level of care and attention can turn a regular customer into a loyal advocate for the brand. Instead, you’re treated like a VIP.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ProProfs Chat

JUNE 15, 2020

You need to realize that 73% of customers claim that the key factor of their loyalty to your brand is the quality of their experience with your brand. That gives you all the more reason to be more customer-oriented and create strategies that assist you to be more vigilant towards their growing needs and expectations.

Strategy 105

Strategy Social Media e-support Software 105