Brands Customer Focused Customer Service Training Hospitality 
ShepHyken
NOVEMBER 3, 2021
While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. I would love to get some service-related feedback. My hotels have struggled this year with our service scores. Thank you in advance. .
ShepHyken
JULY 14, 2021
Both of these authors have a hospitality background. Both know the value of their customers hearing yes for an answer. I went back to the same store, only to be disappointed that the brand discontinued that model. In my book, Amaze Every Customer Every Time , I write about the concept, “ One to say YES and two to say NO.”
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ShepHyken
MARCH 8, 2021
They build brands. My Comment: Customer Experience (CX) is marketing. My Comment: If you’ve been following me, you know that I’m a big believer in the hospitality mentality. My Comment: Want to learn customer service from the best? It is also impossible to ignore its importance to marketing.
ShepHyken
SEPTEMBER 29, 2021
Other brands have gone down this path. Disney Institute teaches the Disney way in the form of courses on customer service and experience, leadership, and more. The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service.
ShepHyken
AUGUST 2, 2021
The article starts off with some stats and facts about why consumers unfollow brands. It then shares nine tips to create a better experience for your customers which will help keep them and nurture them into becoming repeat customers. What Does Customer Loyalty Mean For Your Business? by Syrow Editorial Team.
ShepHyken
JANUARY 25, 2021
The author focuses on retail, but I see this way of thinking working for just about every type of business. Hospitality Net) In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 5, 2022
(CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished. How has the ongoing digital evolution impacted how customers view patience today? It’s that simple.
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