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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Brands Want Your Loyalty—and Will Offer More Than Points to Get It by Lauren Giella (Newsweek) Loyalty programs offer customers rewards, discounts or other perks when buying from or using the products or services of a certain brand. There are examples of the best programs from the biggest brands.

Hotels 76
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How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. John has remained a loyal customer of a New York City optician since 1996.

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How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. John has remained a loyal customer of a New York City optician since 1996.

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When Your Customer Experience Hits a “Bump in the Road”

ShepHyken

While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. I would love to get some service-related feedback. My hotels have struggled this year with our service scores. Thank you in advance. .

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How to Say YES – Every Time

ShepHyken

Both of these authors have a hospitality background. Both know the value of their customers hearing yes for an answer. I went back to the same store, only to be disappointed that the brand discontinued that model. In my book, Amaze Every Customer Every Time , I write about the concept, “ One to say YES and two to say NO.”

How To 168
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Best in Class Versus Best in Industry

ShepHyken

Other brands have gone down this path. Disney Institute teaches the Disney way in the form of courses on customer service and experience, leadership, and more. The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service.

Industry 155
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Top 5 Customer Service & CX Articles for the Week of September 4, 2023

ShepHyken

Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. Magazine) Customer retention is a crucial aspect of any successful business.