BirdEye

MARCH 24, 2023

Customer preferences and expectations keep changing, and a great development strategy can help your brand keep pace. Strategies help an organization cultivate and maintain relationships with prospects to increase brand awareness and promote growth through new opportunities. Build a strong customer referral program.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SurveySensum

SEPTEMBER 22, 2023

Happy customers often become loyal advocates for your brand. Whether your product sets you apart from your competitors and fosters customer loyalty. Insights into your product’s competitive advantage. How to allocate resources effectively, avoiding wasteful spending? How frequently do you use our product?

Survey 52

Survey Marketing Measurement Customer Satisfaction 52

BirdEye

OCTOBER 19, 2023

Steve has over a decade of experience in consulting for various Enterprises and renowned brands. Think also about the brand awareness side of showing up on Google. We have one brand we work with. So when somebody is searching for your brand, the first thing they see is you and not your competitor.

Video 57

Video Social Media Consulting Tips 57

Currency Alliance

DECEMBER 11, 2023

For this reason, only very large partners end up collaborating even though the loyalty program members engage with thousands of medium or smaller potential partners on a daily basis. This is a major opportunity cost for every loyalty program. This workload can now be greatly reduced.

Loyalty 52

Loyalty Loyalty Programs Brands Course 52

GetFeedback

DECEMBER 21, 2018

In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority. 32% of all customers would stop doing business with a brand they loved after one bad experience. ( of consumers are brand loyal because they love the product. American Express ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Comm100

FEBRUARY 10, 2022

Personalizing customer service is key for brands to interact with their target audience and set themselves apart from the crowd, especially when 90% of online shoppers are more likely to do business with brands that offer personalized experiences. – It offers a competitive advantage in a crowded market.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111

ProProfs Chat

DECEMBER 12, 2019

How many times have you bought something from a brand more than once? Or, let me ask you this way: Do you have a specific brand in mind when you want to buy a particular item, for example, a pair of running shoes? why do they go back to specific brands? If your business isn’t customer-centric, customers will leave your brand.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

SmartKarrot

SEPTEMBER 25, 2020

It’s a given that customers are drawn more to the brands that take a stand on social or political issues. As much as 70% of the customers want brands to partake in creating real changes in the communal forums. Appealing to your customers’ vanity and making them feel special can pay off with customer satisfaction and increased loyalty.

Loyalty 8

Loyalty Competitive Advantage Customers Customer Retention 8

SurveySensum

NOVEMBER 6, 2023

Positive Word of Mouth By calculating your NPS score you can easily identify your promoters who are more likely to become brand advocates. Competitive Advantage Companies that actively listen to customer feedback and take action are often more competitive. Otherwise, the whole process of your NPS strategy goes to waste.

NPS 52

NPS Feedback Effort Score Customer Journeys 52

Currency Alliance

JUNE 22, 2017

A year that could see a tipping point for customer loyalty programs. We’ve seen plenty of articles over the last couple of years about how the traditional loyalty program is falling short. We need to ask ourselves – do traditional drivers of customer loyalty still apply to the modern consumer?

Loyalty 40

Loyalty Loyalty Programs Social Media Brands 40

BirdEye

MARCH 17, 2023

Developing reports and performance analytics for management review. Small business consultants can serve as brand strategists that help map out a solid business growth journey and recommend tailor-made campaigns/strategies to achieve those objectives. Finding unique methods for reducing costs and maximizing revenue.

Consulting 98

Consulting Social Media Financial Strategy 98

Currency Alliance

MAY 9, 2019

Last December, a McKinsey report said that 2018 represented… “…a tipping point from thinking, talking about, and planning for future mobility to implementing it.…when Independent of market positioning, unique customer insight will become the primary competitive advantage. That will play out in mobility too.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

SurveySensum

MAY 11, 2023

This approach allows businesses to gather meaningful data that accurately reflect a customer’s overall experience with the brand rather than just a single transaction. By using rNPS to measure customer loyalty and build relationships, retail businesses can gain a better understanding of their customer’s needs and preferences.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

SurveySensum

SEPTEMBER 8, 2023

Utilizing Promoters as Brand Advocates Identify Detractors Prevent Churn NPS as a Tool for Continuous Improvement NPS 3.0: These benchmarks can vary across industries due to differences in customer expectations and competitive dynamics. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2

NPS 52

NPS ROI Social Media Effort Score 52

ProProfs Chat

JULY 21, 2020

The Brand that stays by my side. – Sincerely, Your Future Customer. Simple, the brand that values customer journeys. Your customers don’t care about your Value Proposition statements; they simply want to feel ‘Valued’ throughout their lifecycle with your brand. . Guess who will get my money?

Management 52

Management Loyalty Programs Loyalty Competitive Advantage 52