Lumoa
MARCH 8, 2023
Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Telcos should also go the extra mile in seeking qualitative feedback.
ChurnZero
SEPTEMBER 14, 2018
This year, they even had a dedicated CS track that gave CSMs useful information for their day-to-day jobs and covered topics such as – Customer Retention, Customer Success, Customer Loyalty, Customer Feedback, and Customer Experience. Always ask for BRUTAL and honest feedback. Upcoming Webinar. We have you covered.
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Comm100
SEPTEMBER 5, 2014
Not only can people go directly to companies and get quick feedback on their questions and problems, but they can also call out businesses in a public forum, making it all the more important for their questions to be answered quickly and efficiently. The advent of social media has had a huge impact on the customer service industry.
ChurnZero
AUGUST 24, 2018
This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. You can now view the webinar on-demand here. Below is a recap of the webinar Q&A. Upcoming Webinar.
SmartMessage Blog
DECEMBER 20, 2019
Some of the repetitive activities related to marketing automation are sharing on social media, analyzing website traffic and feedback rates, sending bulk emails and even organizing marketing campaigns. Marketing automation is promising you more customer candidates and feedback also better sale with less work.
Wootric CX Blog
SEPTEMBER 17, 2020
Whether you’re showing customers how to record a webinar or helping them find the right furniture for their home, the same fundamental principles apply. Also, when customers provide feedback, listen to it. Strong brand values. This also needs to inform the general values of your brand.
InMoment XI
SEPTEMBER 14, 2023
Understanding Reputation Management Reputation management is the strategic approach to shaping the public’s perception of your brand by influencing the information available about it online. A positive customer experience can significantly bolster your brand’s reputation.
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