Avaya Workspaces: Giving a Better Customer Experience Builds Brand Value

Avaya

Your prospective customers do copious research on your company before they contact you. Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you. So, what happens if expectations aren’t met?

Avaya Workspaces: Giving a Better Customer Experience Builds Brand Value

Avaya

Your prospective customers do copious research on your company before they contact you. Once you welcome a new customer, you’ll find they have high expectations for exceptional service. So, what happens if expectations aren’t met?

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An Article On Customer Experience That Actually Makes Sense

GetFeedback

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. Think of this content piece as the starting line of your CX journey—here you’ll find straightforward answers to the most popular questions.

Why are Companies Failing at Customer Experience?

SuiteCX

Brands are all touting customer experience but most are failing. Brands think they understand customer experience because they have Customer Data, and even Big Data. In fact, your behavioral data alone isn’t enough to help you understand your customer experience.

Why are Companies Failing at Customer Experience?

SuiteCX

Brands are all touting customer experience but most are failing. Brands think they understand customer experience because they have Customer Data, and even Big Data. In fact, your behavioral data alone isn’t enough to help you understand your customer experience.

Customer Experience Strategy: An A to Z Glossary

Lumoa

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. How to take actions on customer experience? Listen to your customers.

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. How to take actions on customer experience? Listen to your customers.

How to get Started on Customer Experience Transformation

SuiteCX

Everyone is talking about customer experience and most companies have NPS (net promoter scores) and CSAT (Customer Satisfaction ) scores , but don’t confuse this with making CX a business priority for your company. Customers expect great experiences and the bar is continuing to rise.

How to get Started on Customer Experience Transformation

SuiteCX

Everyone is talking about customer experience and most companies have NPS (net promoter scores) and CSAT (Customer Satisfaction ) scores , but don’t confuse this with making CX a business priority for your company. Customers expect great experiences and the bar is continuing to rise.

Your plan for growth in 2017

SuiteCX

We all know that customer landscape is changing quickly. Over 90% of customers have higher expectations than they did last year and 64% of consumers switch some service providers every year (source: Accenture research). Customers aren’t your only problem. Current State.

Your plan for growth in 2017

SuiteCX

We all know that customer landscape is changing quickly. Over 90% of customers have higher expectations than they did last year and 64% of consumers switch some service providers every year (source: Accenture research). Customers aren’t your only problem. Current State.

What is Proactive Customer Service and How to Implement It?

ProProfs Chat

“Instead of focusing on the competition, focus on the customer,” Scott Cook. With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. Things never go as expected.

The Customers’ Experience now defines the Brand

Customer Alignment

Customers can engage with brands in more ways and places than ever before. As a result, customer expectations are higher than ever. We expect consistent and continuous products and services with instant access, always, on any device. Brand or Branded Experience?

How to Chat With Customers Online: 9 Effective Tips for Customer Support

ProProfs Chat

Customer expectations are on the rise. Now, how updated are you in meeting their expectations at all times? Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. Not aware of customer pain points.

Aha! Why closing the feedback loop could be the best ever thing you do for your business

SurveySparrow

Customer feedback is one of the most effective tools that companies can use to stay relevant and keep making their offerings for their customers better. There is hardly an incentive for a customer to respond to a bunch of questions. Reduces your customer acquisition cost: .

Customer experience vs customer service: why it matters to your business

delighted

Historically, the concept of “customer experience” has been seen as purely the responsibility of customer support. In the past, customer experience was whether or not the support rep on the phone or the attendant managing department store returns — or any other gatekeeper of company protocol — could help you amend a product related issue. Does customer experience increase revenue? What is customer service? Is customer service obsolete?