Second to None

MAY 9, 2019

What will please customers and what will creep them out? Honesty is the best policy. We are not talking about sneaking a small, hard-to-read phrase into the fine print of a tedious terms and conditions agreement, but rather a clear and concise statement that lets customers know how, and why, their data is being collected.

Data 86

Data Social Media Study Consumers 86

Stella Connect

JANUARY 4, 2022

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Align customer service training with brand values and goals. Don’t overdo it.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ProProfs Chat

DECEMBER 22, 2019

This customer-focused exceptional service approach will not only maximize customer satisfaction and convert them into long-term loyal customers but will also enhance your business’s brand value. Return and Refund policies. Keep a Record of Every Customer’s Problem.

Customer Service 101

Customer Service How To Social Media Customer Retention 101

Stella Connect

JANUARY 30, 2017

Brand personality training is as much a part of the onboarding process as are company policies and procedures (not to mention suggestive selling and other revenue-driving practices). If you use customer data to hire people who reflect the brand personality, you’ll simplify the onboarding process.

Data 40

Data Retail Culture Contact Center 40

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. If you over rely on customer service training, you’re not spending enough time spent coaching agents individually to help them progress toward their goals.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

SmartKarrot

APRIL 7, 2022

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. The name of a product is a huge part of its brand value. Become customer-centric.

Omni-Channel 10

Omni-Channel Social Media Customer Centricity Brand Values 10

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. If you over rely on customer service training, you’re not spending enough time spent coaching agents individually to help them progress toward their goals.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Kustomer

FEBRUARY 18, 2021

Listen Now: Listen to “Secrets to Operationalizing a Transformational Customer Program | John Timmerman” on Spreaker. You can also listen and subscribe to our podcast here: Full Episode Transcript: How to Activate a Customer-Centric Organization | John Timmerman and Vikas Bhambri. TRANSCRIPT. Intro Voice: (00:04).

Customer Journeys 59

Customer Journeys Hotels Training Customer Experience 59

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

ProProfs Chat

DECEMBER 12, 2019

Every business aims to be customer-centric now. Only a company that makes its customers’ prime focus can stand out from the crowd and gain recognition. So, if I were to ask you, which brand do you remember that you’d recommend to your friends? Customer support? How do you make your company customer-centric? .

Customer Experience 80

Customer Experience Customer Service Advertising Customers 80

Beyond Philosophy

SEPTEMBER 16, 2021

Welcome to my second article in a series about assessing customer centricity in our global Customer Experience consultancy. All organizations are somewhere on a spectrum from Naïve to Natural, with Naïve being the least customer-centric and Natural being the most.

Customer Focused 88

Customer Focused Marketing Customer Centricity Government 88