Brand Values Customer Centricity Customer Experience Design Policies 
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.
Stella Connect
JANUARY 4, 2022
Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Align customer service training with brand values and goals. Don’t overdo it. Clarify expectations at all levels.
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Stella Connect
APRIL 17, 2018
Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. If you over rely on customer service training, you’re not spending enough time spent coaching agents individually to help them progress toward their goals.
Stella Connect
APRIL 17, 2018
Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. If you over rely on customer service training, you’re not spending enough time spent coaching agents individually to help them progress toward their goals.
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