get-nps-promoters-to-promote-you Blog Related Topics 
InMoment XI
OCTOBER 4, 2023
Now that we have done a bit of definition, how can you take this integrated CX approach and put it into action at your company? And, even more importantly, how can you do it so that you get financial proof points, such as proving the ROI of customer experience , from the efforts? What is Integrated CX?
InMoment XI
SEPTEMBER 27, 2023
In this blog, we will delve specifically into the UK insurance industry. As we break down the findings from the report, we unveil the strategies used by top CX leaders to achieve a high net promoter score and gain customer loyalty. This propels them to the top of the NPS rankings. What’s the Score for Insurance Brands?
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Lumoa
FEBRUARY 9, 2023
Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. How do you take action on customer experience? As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues.
InMoment XI
OCTOBER 17, 2023
As a customer experience (CX) professional, you’ve experienced the thrill of starting and growing the program in many forms whether it be: the beginning stage, getting those quick wins, and growing a reputation of excellence across your company. That’s when you know it’s time to update your customer experience program.
Lumoa
JANUARY 2, 2023
One tool businesses can use to capture valuable insights is the transactional Net Promoter Score (tNPS). In this article, we’ll look at tNPS in depth, explaining how it works, how you can use it to understand consumer sentiment, and how it can help in improving your customer experience. How to calculate transactional NPS (tNPS)?
InMoment XI
NOVEMBER 15, 2022
2: Net Promoter Score (NPS®). #3: In this blog, the spotlight stays on what CSAT is, but it’s beneficial to have at least a brief understanding of the three other types of CSAT surveys to have a full grasp of the entire concept and how customer satisfaction can play a major role in organizational decision-making processes.
Lumoa
APRIL 7, 2022
Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. An NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
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