Best Practice Number One: Start Your Self-Service Transformation Project with the Right Approach
NICE inContact
NOVEMBER 1, 2017
You’ve invested a significant amount of time and energy to hire highly skilled contact center agents, and you’ve invested a lot of money in the technology they use to handle calls/inquiries, so what is missing? However, many fear that the cost to implement this kind of self-service may outweigh the long-term benefit.
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