Zeisler Consulting

AUGUST 10, 2020

In this article I’ll explain the components needed in place to elevate an organization’s Customer Experience. Following, in a continuation of this series of articles, I’ll explain with more specificity how these work (and work together), as they each deserve their own writings. Volumes can be (and have been!)

Culture 93

Culture Customer Centricity Exercises Strategy 93

CX Journey

JULY 10, 2014

and how is it used to deliver a great customer experience? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. big data customer experience data voice of customer' Geoffrey Moore.

Data 177

Data Customer Experience Customer Journeys Analysis 177

ShepHyken

NOVEMBER 15, 2023

This week, we feature an article by Melanie Mingas, editor-in-chief at CX Network. She shares the research that confirms customers are being ignored – and explains how to listen better. Your customers already know everything your CX strategy needs to achieve – it’s time to get them involved!

Social Media 56

Social Media Feedback Chatbots Touchpoint 56

Strativity

MAY 12, 2016

Customer experience does not need another dashboard and more customer voice. What it needs are leaders with the courage to act on customer feedback to create a real difference in the marketplace. During the past two years, it seems that the customer experience industry has been taken over by technology.

Self Service 40

Self Service Customer Experience CRM Voice of Customer 40

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. How Mature is Your Voice of Customer Program?

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

Confirmit

FEBRUARY 28, 2017

From social media posts, to articles in their target media publications, and webinars, the 2016 winners have been sharing their success with the world – and their customers. Our customer satisfaction rates continue to be among the highest in the software industry and this award demonstrates that we are delivering on that promise.

Hospitality 40

Hospitality Social Media Voice of Customer Customer Voice 40

Second to None

AUGUST 7, 2018

The following article is a guest submission written by Laura Gayle. If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Strategy 63

Strategy Abandon Rate Voice of Customer Tips 63

Second to None

JULY 31, 2018

The following article is a guest submission written by Sam Makad. If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Study 59

Study Voice of Customer Consulting Brands 59

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ClearAction

JANUARY 16, 2016

New Wisdom for Voice of the Customer. Voice-of-the-Customer is central to most customer experience strategies. Find out what the customer thinks and increase the number of voices in favor of your brand. The excitement of hearing from the customer is usually high, at least the first couple of rounds.

Customer Experience Management 48

Customer Experience Management Customer Journeys Policies Customer Centricity 48

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. Churn Customer churn happens when a customer/subscriber stops doing business with a company. How do I cancel?"

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

ClearAction

MAY 18, 2017

Why: expands relevancy of VoC, sets up your company to be customer-centered, links VoC to operational and financial success, elevates VoC function and career ladder, drives customer experience excellence. This is the 4th of a 4-part article series: Solving the Voice of the Customer Immaturity Conundrum.

ROI 54

ROI Feedback Survey Financial 54

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. Churn Customer churn happens when a customer/subscriber stops doing business with a company. How do I cancel?"

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

SmartKarrot

AUGUST 22, 2022

VOC is often used in marketing, product development, sales, customer service, and management. Understanding the voice of your customers can help you maintain a connection with your customers and avoid misinterpreting customer feedback. You might also like: What Is Voice of Customer (VoC) and Why Is It Important?

Examples 10

Examples Tools Social Media Banking 10