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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. This article is designed to give you InMoment’s take on what voice of customer examples look like. What is the Voice of Customer Process?

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How to Create a Voice of Customer Template for Your Business

Lumoa

One of the best analysis techniques available is the voice of customer (VoC) template. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business.

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How Does a Voice of Customer (VoC) Program Work?

InMoment XI

This article features insights that were shared by Gillian Mackay, the Strategic Consulting Director at MaritzCX, and was originally published here. What is a Voice of the Customer Program? View Article.

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The Importance of Creating a Repeatable Voice of Customer Process

Kapta Customer Success

HubSpot emphasizes the importance of this approach: According to research by Qualtrics, offering a strong customer experience is all but guaranteed to improve your sales. You can do this with a Voice of Customer (VOC) strategy. In this article, we'll explore what VOC strategies are, their benefits, and how to implement them.

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Benchmark Your Voice of Customer Program (Part 1 of 4)

InMoment XI

Voice of customer (VoC) and customer experience (CX) practitioners often ask, “How good is our program?” View Article To help with this need Allegiance has created the new VoC Program Effectiveness Assessment to help you find an answer.

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Benchmark Your Voice of Customer Program (Part 1 of 4)

InMoment XI

Voice of customer (VoC) and customer experience (CX) practitioners often ask, “How good is our program?” View Article To help with this need Allegiance has created the new VoC Program Effectiveness Assessment to help you find an answer.

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Fatal Mistakes in Voice of Customer Programs

InMoment XI

Did you know that the typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14%? ” Yet, this type of response rate is like having a loved one, View Article In fact, survey developers who get a 10% response rate are usually happy, noting that it’s at the high end of “the industry standard.”