ClearAction

APRIL 16, 2024

8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. Therefore, Voice of Customer should be very good at driving changes to the business, accordingly.

Voice of Customer 62

Voice of Customer ROI Customer Centricity Return on Investment 62

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. Customer experience is how your customers perceive their interactions with your company.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Lumoa

NOVEMBER 7, 2022

But now, more organizations are realizing how essential customer insights are to developing a customer-centric business. From product and service design, to support, sales and management, more and more teams are starting to harness the power of customer insights.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Zeisler Consulting

AUGUST 10, 2020

In this article I’ll explain the components needed in place to elevate an organization’s Customer Experience. Following, in a continuation of this series of articles, I’ll explain with more specificity how these work (and work together), as they each deserve their own writings. Volumes can be (and have been!)

Culture 93

Culture Customer Centricity Exercises Strategy 93

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Second to None

AUGUST 7, 2018

The following article is a guest submission written by Laura Gayle. If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Strategy 63

Strategy Abandon Rate Voice of Customer Tips 63

Second to None

JULY 31, 2018

The following article is a guest submission written by Sam Makad. If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Study 59

Study Voice of Customer Consulting Brands 59