Customer Satisfaction Score (CSAT) Industry Benchmarks
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NOVEMBER 25, 2019
The ACSI is the only national economic indicator that measures customer satisfaction across the U.S. Apparel: 79%. Consumer Shipping: 78%. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. To do so, you can rely on the American Customer Satisfaction Index (ACSI). . Airlines: 73%.
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