SurveySensum

AUGUST 3, 2023

Here are some key points to consider: Prioritize ease of use for both your team and customers. Look for customization options to tailor surveys to your needs. Opt for robust analytics and reporting features. Seek reliable customer support and training resources. Ensure seamless integration with your existing tools.

B2B 52

B2B Software Feedback NPS 52

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. How are brands responding to these shifts? Are they ready?

Brands 26

Brands Omni-Channel Healthcare Innovation 26

Think Customers

NOVEMBER 4, 2019

Power and LMC Automotive. percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.” Turbulent times U.S.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. This delivers real insight into whether your restructure is helping CX or harming it – and how to fix any problems before they escalate.

Automotive 73

Automotive Social Media Contact Center Banking 73

NobelBiz

FEBRUARY 13, 2024

With NobelBiz’s IVR solutions, businesses can benefit from: Enhanced Customer Self-Service: Empower your customers with the ability to solve their problems quickly, without the need for direct agent interaction. NobelBiz’s reporting and analytics tool s are crafted to turn data into actionable intelligence.

Call Center 59

Call Center Self Service Software Contact Center 59

SurveySensum

JULY 15, 2022

Data analysis and reporting: It is difficult to create complex and customizable analytical data and detailed reports with Google Forms when dealing with complex data samples or surveys. . It helps you create compelling surveys and forms to collect customer insights. Built-in analytics and data export facility.

e-support 52

e-support Analysis Survey Automotive 52

SmartKarrot

AUGUST 12, 2021

Combined with machine learning, AI isn’t just about chats but can also help include lead-generation marketing to increase productivity and brand awareness. In addition, it can identify quality leads by ensuring that sales teams target potential customers for the right platforms. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

Qualtrics

NOVEMBER 12, 2020

Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. Hear the full interview.

Financial 26

Financial Customers Feedback Automotive 26

Qualtrics

NOVEMBER 18, 2020

Volkswagen Australia is obsessed about making life easier for customers, so it is no surprise customer insights are at the heart of every action Volkswagen takes. By using customer insights to move the business forward, Volkswagen is achieving incredible results - made even more impressive when set in the context of 2020.

Groups 32

Groups Management Automotive Ecommerce 32