Kitewheel
FEBRUARY 11, 2020
Whether it is the uncertainty of when the line will finish or the way we exaggerate how much time has passed, waiting in a long queue is never fun. For an airline, long or unwieldy lines also represent a business problem. This is the classic “fast boarding” or “shorter security line” option that many airlines have in place.
West Monroe
JULY 5, 2023
Featured Content Tech Trends to Watch Read More Over the 2022 winter holiday travel season, Southwest Airlines suffered an operational breakdown, leading to thousands of canceled flights. Breaking Down the Southwest Airlines Breakdown Before the December 2022 debacle, Southwest Airlines told investors they were upgrading their technology.
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Interactions
APRIL 29, 2022
A large airline had to hire back 3,500 agents that had left during the pandemic. This lack of agents results in the notorious long wait time endured when calling an airline. . Conversational AI also reduces long wait times and queues so that customers aren’t frustrated if they do have to speak with an agent.
InMoment XI
NOVEMBER 20, 2023
By analyzing historical data, AI systems can forecast trends, helping businesses stay ahead of customer expectations. Example : Airlines use sentiment analysis to assess customer feedback on social media, addressing concerns and improving overall customer satisfaction.
Alida
DECEMBER 15, 2016
When Texas-based CHRISTUS Health, for instance, announced its acquisition of Good Shepherd Health System , the organization’s president and CEO underlined the potential “to improve the health of the communities it serves.”. In fact, a 2016 study suggests that as more health systems consolidate, patient experience worsens.
Retently
MARCH 23, 2023
In 2013, McDonald’s recorded the longest waiting time at its drive-thrus. And the waiting time is mainly influenced by the menu complexity. In 2020, United had one of the worst complaint rates, being responsible for nearly 1 out of 3 complaints filed against all US airlines.
Talkdesk
AUGUST 23, 2016
Recently, two large airline carriers experienced major system outages that resulted in the delay or cancellation of thousands of flights. With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration.
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