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Is a Digital-Only Strategy Right for Your Business?

CSM Magazine

As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility , looks at whether it’s right for every business. . At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. billion as we go into 2023, and 10 billion by 2027.

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Chatbots: Empowering Customer Service Amid Turbulent Times

Team Support

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.

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How to create a Facebook Business Page without a personal account

BirdEye

Table of contents Importance of social media for businesses Top business features on Facebook Why you need a Facebook Business Page Is a personal Facebook account required to create a Business Page? billion people used social media in 2021 , and it’s projected to reach 6 billion by 2027. Instagram reached 2.1

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Guest Post: Understanding Digital Customer Experience in Retail Industry

ShepHyken

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Retail 75
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3 Emerging Ecommerce Trends to Keep an Eye on in 2021

Oracle

Ecommerce has assumed an even larger role over the past year as the effects of the global pandemic have pushed almost every customer-facing business into the online world. Instagram Checkout made waves in late 2020 with its emphasis on ecommerce in one of the most popular social media networks in the world.

Ecommerce 102
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7 Advertising Strategies That Can Work During A Slowdown

SurveySparrow

Here we’ve shared seven creative advertising strategies for you. You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. And when everything ends, and your customers gain money, they’ll go to your company first. . So, what’s the wait?

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Crush your sales goals with affiliate marketing

BirdEye

The affiliate marketer refers their audience to a product or service by sharing it through social media , a website, or a blog post. It is common for the affiliate to have a very particular or niche audience that aligns with a customer base the business would like to market to. Affiliate marketing is a relatively simple concept.

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