Is a Digital-Only Strategy Right for Your Business?
CSM Magazine
JANUARY 16, 2023
As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility , looks at whether it’s right for every business. . At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. billion as we go into 2023, and 10 billion by 2027.
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