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Here’s How To Get Your S/4HANA Migration Plans Under Control

Forrester's Customer Insights

Given the current rate of client conversion, fewer than 50% of SAP ECC customers will have completed their transformation to S/4 by 2027. Furthermore, about 13,000 ECC customers are on EHPs 0–5, with support only up to 2025 and calling for an even more urgent decision on the future of their ERP. Moreover, 90% of […]

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Is a Digital-Only Strategy Right for Your Business?

CSM Magazine

As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility , looks at whether it’s right for every business. . At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. billion as we go into 2023, and 10 billion by 2027.

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. The rise of remote work .

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Chatbots: Empowering Customer Service Amid Turbulent Times

Team Support

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.

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How using data analytics in private equity can better inform portfolio strategies in a downturn

West Monroe

By getting a more holistic picture of their customers’ preferences, private equity firms will be able to act on these metrics and make decisions that reinforce long-term profitability. Understanding what customers are willing to withstand is critical, especially in an environment where new customers may not be coming in.

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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

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Guest Post: Understanding Digital Customer Experience in Retail Industry

ShepHyken

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

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