West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. Despite continuing economic concerns, the pace of digital transformation is not slowing. By one projection , global spending on digital transformation is projected to reach $3.4 Most manufacturers view themselves in the middle in terms of digital maturity.

ROI 52

ROI Technology Strategy Return on Investment 52

BirdEye

DECEMBER 21, 2022

TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. Engagement (likes, shares, comments), impressions, reach, conversions, response rate, referrals, and time are all important metrics to keep track of on social media. TikTok is becoming more than just a social platform.

Social Media 97

Social Media Trends Video Brands 97

Playvox

APRIL 4, 2023

Gartner predicts that by 2026, 75% of customers who contact customer service and support organizations will do it because they’re lonely , not because they need customer service. A performance management solution with a configurable dashboard will help you keep a close eye on the metrics that reveal potential burnout.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. From a global market worth $9.5

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. From a global market worth $9.5

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

SmartKarrot

APRIL 28, 2022

As per a Gartner prediction, by 2026, 25% of people will spend at least an hour per day in Metaverse. You might also like: How to Measure Customer Experience: Top CX Metrics – Are you just starting to put a customer experience program in place for your organization? Metaverse became popular with Facebook moving to space in 2021.

Customer Experience 11

Customer Experience Touchpoint Customer Journeys Customer Service Representative 11

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Omni-Channel Contact Center Software 52

CSM Magazine

JULY 7, 2022

In its 2021 Technology Trend report, Gartner predicted that, by 2024, businesses that prioritize a TX strategy will outperform their competitors in the critical customer and employee satisfaction metrics by 25 percent. Together, the Five E’s Framework and the TX Maturity Model can help kick-start your brand’s TX journey.

Strategy 59

Strategy Brands Customer Journeys Employee Experience 59

BirdEye

FEBRUARY 21, 2023

By 2026, Pinterest’s ad revenue is expected to reach $4.1 With Birdeye Social you can bring all your social networks together like Facebook, Instagram, LinkedIn, YouTube, and Twitter so that you can easily track key social media metrics in one place. 34% of Pinterest users earn between $50,000 and $74,999 annually.

Social Media 98

Social Media Marketing Advertising Video 98

NobelBiz

AUGUST 23, 2022

This metric has become crucial for customer relationship management, particularly in contact centers. million dollars by 2026. Because client satisfaction is the ultimate marker for a contact center’s success, a speech analysis system is probably the only tool to tackle and improve this delicate and qualitative metric.

Call Center 52

Call Center Analytics Contact Center Self Service 52

Optimove

JANUARY 16, 2024

In its report: 5 Trends Transforming Multichannel Marketing Hubs, they reported, “By 2026, 80% of multichannel marketing hub buyers will embrace generative customer engagement through solutions that use generative AI for journey orchestration, personalization, analytics and prescriptive operations.”

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

NetBase

JUNE 3, 2020

billion by 2026. Using a sentiment metric, we can see the social engagement and published count that Twilio, Amwell and others have, showing another aspect of each company’s share of voice. Telehealth is expected to have 80% YOY (year over year) growth, and is projected to reach USD $266.8

Healthcare 64

Healthcare Insurance Trends Video 64