BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. TikTok is becoming more than just a social platform. The growth of TikTok is unstoppable.

Social Media 97

Social Media Trends Video Brands 97

NobelBiz

APRIL 30, 2024

The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% Predictive analytics can forecast customer needs, potential churn rates, and other vital metrics, enabling call centers to proactively address issues and optimize customer retention strategies.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

NobelBiz

APRIL 30, 2024

The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% Predictive analytics can forecast customer needs, potential churn rates, and other vital metrics, enabling call centers to proactively address issues and optimize customer retention strategies.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

NetBase

JULY 2, 2020

And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. Track data, applying metrics and key performance indicators to continuously improve. Just as shipping needs metric to improve, so does any business. The millennial experience and how they lead the charge on trends.

Ecommerce 56

Ecommerce Sales Retail Trends 56

Playvox

APRIL 4, 2023

The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. A performance management solution with a configurable dashboard will help you keep a close eye on the metrics that reveal potential burnout.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. From a global market worth $9.5

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208