Help.com

SEPTEMBER 20, 2018

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. According to one study , 44% of US consumers switch to a competitor when they receive poor customer service. then read on.

Customer Service 165

Customer Service Poor Customer Service Customer Service Representative Course 165

NetBase

JULY 2, 2020

Purchasing from mobile phones has become the new norm for consumers, so much so that mcommerce (mobile commerce) is set to dominate UK ecommerce retail sales in the coming months. And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. 67% of millennials prefer to shop online.

Ecommerce 56

Ecommerce Sales Retail Trends 56

Optimove

JANUARY 16, 2024

To the Stakeholders of Optimove: At Optimove, we have the job of ensuring that leading brands create deep, lasting relationships with their consumers. However, this method has proven rigid and unable to meet consumers on their terms. Similarly, marketers cannot predict each consumer’s journey.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

CSM Magazine

JANUARY 16, 2023

Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026. The great learning is of course that Amazon hasn’t just implemented the tools that make managing a problem easy, it’s meticulously planned the processes that sit behind them.

Chatbots 52

Chatbots Strategy Airlines Self Service 52

BirdEye

DECEMBER 21, 2022

TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. They’re easier to produce and easier to consume, which is ideal because the average human attention span is just eight seconds. The creator economy has forever changed how content is produced and consumed.

Social Media 97

Social Media Trends Video Brands 97

Answer Dash

OCTOBER 15, 2019

Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. Of course, this isn’t always the case - for the 20% of questions that are complex , personalized, high-value interactions, customer representatives are great. in the forecast period of 2019 to 2026.

Self Service 52

Self Service Software Marketing Customer Relationship Management 52

NetBase

AUGUST 21, 2020

How consumers are pushing the adoption of emerging trends. We know that technology coupled with the power of the internet has been a lifeline to brands and consumers alike during the pandemic. As a matter of fact, the industry is projected to push past $266B by 2026. Consumers Accelerate Online Emerging Trend Adoption.

Marketing 52

Marketing Trends Analysis Consumers 52