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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career.

Course 52
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Qualities to Look for When Building Your Customer Service Team

Help.com

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. If you’re not planning to be a part of that statistic (unless, of course, you’re the competitor being switched to!), then read on.

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Millennials in the Workforce

QuestionPro Audience

from 2016 to 2026. Bartenders do not require any formal education, though many may have completed a bartending course. Bank tellers work with customers to receive and pay out money, and maintain transaction records. With the popularity of ATMS and online/mobile banking, the number of tellers is projected to decrease by 8.3%

Hotels 102
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mCommerce Dominating UK eCommerce Sales

NetBase

And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. But it’s not just the UK that’s affected here, of course. And this could be a game changer, because in our current climate, delivery is everything , of course. How mcommerce is evolving and what could be next.

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Global Customer Success Software Market share: 2022 Edition

CustomerSuccessBox

million in USD (2026). from 2021 – 2026. These help in reducing churn and monitoring of customer health scores, and of course the arrival of cloud deployment. The global customer success software market share will rise in 2022. It will grow from 978.22 million in USD (2020) to 3,538.03

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Unlocking Customer Success via Partnerships 

Gainsight

Of course, a convergence of these strategies won’t happen overnight, but there is no better time than the present to initiate “Through-Partner Customer Success.” A Salesforce study revealed that by 2026, for every $1.00 ” You don’t have to look long to understand why. Salesforce makes, its partner ecosystem will make $6.19!

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Is a Digital-Only Strategy Right for Your Business?

CSM Magazine

Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026. The great learning is of course that Amazon hasn’t just implemented the tools that make managing a problem easy, it’s meticulously planned the processes that sit behind them.