2026 Consumers Course Culture 
Help.com
SEPTEMBER 20, 2018
The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. According to one study , 44% of US consumers switch to a competitor when they receive poor customer service. then read on.
NetBase
JULY 2, 2020
Purchasing from mobile phones has become the new norm for consumers, so much so that mcommerce (mobile commerce) is set to dominate UK ecommerce retail sales in the coming months. And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. 67% of millennials prefer to shop online.
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West Monroe
NOVEMBER 2, 2021
To make their hybrid workplaces successful, their organizations may need further investments in technology, an overhaul of policies or processes, and/or a greater focus on company culture. True digital leaders have a permanent work-in-progress mindset, making them better able to pivot or course-correct as situations and circumstances change.
Optimove
JANUARY 16, 2024
To the Stakeholders of Optimove: At Optimove, we have the job of ensuring that leading brands create deep, lasting relationships with their consumers. However, this method has proven rigid and unable to meet consumers on their terms. Similarly, marketers cannot predict each consumer’s journey.
NobelBiz
MARCH 26, 2020
There are as many cases as there are industries, so you can apply this basic model to any business: Does your business have multiple channels of communication with consumers? And with that strategy, you’re going to be able to map customer journeys in a culture-forward way across these platforms. If not, then what are you doing?
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