Top 5 Customer Service & CX Articles for Week of May 27, 2024
ShepHyken
MAY 26, 2024
Is Your Net Promoter Score Biased? by Alex Bitca (Retently) Is your Net Promoter Score a reliable metric for judging what customers think of your business, or is it biased? My Comment: If you’ve been following my work, you know I’m a huge NPS – Net Promotor Score – fan.
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