West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Smart products: Smart products are not just digitally connected. For example, a smart thermostat in a facility has connected motion sensors that record activity levels.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

InMoment XI

APRIL 3, 2024

Interactive features, personalized content, and social media integration can foster meaningful connections and encourage customers to actively participate and share their experiences with others. Digital interactions are more than just another way to connect with a business — they’re the most popular way. Access 3/12/2024.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. After all, you can’t prove what you can’t measure. Additionally, tracking product performance is a catapult for growth.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

SurveySparrow

DECEMBER 10, 2020

OEMs like Dell, HPE, or Cisco are also making massive investments to connect the on-premise and cloud tools together. . billion within 2024 at a 29.7% Also, solid connectivity and more bandwidth became a genuine requirement in recent years. . That’s why 5G has become a vital part of the digital transformation roadmap.

Chatbots 52

Chatbots Social Media Survey System 52

Gainsight

OCTOBER 23, 2019

In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66 As co-founders of Hugo —a Connected Meeting Notes software—we have found ourselves deep in the customer success software world. The best CSMs have good relationships with the rest of the business.

Software 60

Software Customer Success Tools Customer Centricity 60

InMoment XI

DECEMBER 7, 2023

It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey. The specific, contextual feedback that users provide in a PSAT survey helps to prioritize a roadmap of product improvements. This is scored on a numeric scale. Sources: SuperOffice.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

West Monroe

MARCH 8, 2022

The reality is that plant connectivity and operational equipment instrumentation have increased to such an extent in recent years that companies must do something about the gridlock in a time where VUCA (volatility, uncertainty, complexity and ambiguity) reigns for the foreseeable future. Thus, no real progress occurs. Cybersecurity.

Data 52

Data Roadmap Leadership Technology 52

Circular Edge

MAY 10, 2022

The right platform will have the ability to unify a diverse set of processes — connecting workflows that play crucial roles in the company’s success boosts productivity and visibility, and that translates to lower costs. IDC estimates that use of cloud-based ERP will more than double between 2019 and 2024. Why is ERP used?

Resources 52

Resources System Software Financial 52

Gainsight

MARCH 19, 2024

Let’s dive into Stokowski’s thoughts on Gen AI in 2024. These ethical considerations are central to our current AI roadmap at Gainsight. Final Thoughts on Gen AI for SaaS in 2024 The transformative power of AI in B2B software is undeniable. There needs to be some guidelines and some kind of guardrails on that,” she says.

B2B 52

B2B Software Guidelines Roadmap 52