Uniphore
JANUARY 14, 2022
Strategic roadmap to deliver new-age customer experiences. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? Register Now.
Lithium
DECEMBER 6, 2022
Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Some blog areas are limited to Khoros customers only.
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Lithium
NOVEMBER 1, 2022
An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?
McorpCX
JUNE 14, 2022
Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.
CustomerSuccessBox
DECEMBER 9, 2021
Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward.
Optimove
OCTOBER 12, 2023
“I would say 12 to 15 people from the Optimove side joined the meetings where they presented the whole roadmap,” said Mantas. The Key to Quicker ROI Kilo Health’s journey with Optimove’s onboarding process was a challenge that ended as rewarding. ” Dominykas agrees.
Playvox
AUGUST 8, 2022
In February 2022, 4.4 This goes right to the heart of one of the biggest contact center trends for 2022 : employee choice. These four themes provide a solid roadmap for successful retention: 1. In April 2021, a record 4 million Americans quit their jobs. In June of that year, another 3.9 million workers resigned. Technology.
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