Playvox
FEBRUARY 8, 2022
contact centers, the comprehensive ContactBabel report includes facts, data, and analyses of CX management technology and strategy with sections on remote working, agent engagement and gamification, CX measurement and improvement, and benchmarking metrics. Based on research gathered from more than 200 U.S.
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Accenture reports their clients experiencing time savings of up to 70% with AI-driven automation.
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Playvox
APRIL 11, 2023
According to a 2022 Gallup report , employee feedback should happen a few times a week. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. In addition to motivating agents, gamification also adds a sense of friendly competition and accomplishment to everyday tasks.
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. According to a 2020 Call Centre Helper report , 23.9% According to a 2020 Call Centre Helper report , 23.9%
Playvox
NOVEMBER 15, 2022
On top of that, most customer support centers now offer service channels beyond voice — such as e-mail, chat, and messaging — that require different ways of forecasting, scheduling, and reporting on interactions with customers. Automate Reports. workforce feeling engaged and just 9% of the UK employees engaged at work.
Playvox
MARCH 12, 2024
trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report. Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success.
Clarivate
JULY 28, 2022
As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).
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