CSM Magazine

MAY 16, 2023

By actively listening to the Voice of Customer, businesses can gain a deeper understanding of their target audience, their pain points, and their expectations. Moreover, fintech companies stand to gain from cultivating a culture of trust with their customers. billion between 2022-2026.

B2B 52

B2B Financial Customer Centricity B2C 52

CSM Magazine

FEBRUARY 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences?

Self Service 52

Self Service Customer Experience Gamification Analytics 52

TechSee

JUNE 1, 2021

This format also gives businesses the flexibility to take on additional GigCX agents when necessary, allowing organizations to ensure top-quality service during high-volume periods. Offering this level of visual engagement results in higher containment rates both for assisted service and self-service channels.

Self Service 109

Self Service Customer Service Video Analysis 109

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Moreover, at least two-thirds of Fortune 1000 companies pore over their NPS results religiously, using the metric as a barometer of customer satisfaction and loyalty.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Solvvy

JULY 13, 2022

Or, businesses providing customer support services may find themselves struggling to fill seats during the labor shortage and the Great Resignation. Bureau of Labor Statistics reports that in April 2022, 809,000 people quit their jobs in professional and business services, and some may have been from your help desk.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

Comm100

SEPTEMBER 28, 2022

KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. By focusing on the right KPIs, you can assess how smoothly your customer service operations are running or drill into specific problems. Click here.

Measurement 238

Measurement Average Handle Time Wait Times How To 238

Joe Rawlinson

JANUARY 18, 2022

Although there are plenty of ways to improve your business, these 10 tips will make a difference for your company’s bottom line in 2022: 1. Making your customers want to buy is a must. Here are a few tips to help you increase your sales volume in 2022: Do more of what works and less of what doesn’t.

Tips 60

Tips Social Media Policies Sales 60

ShepHyken

JULY 8, 2022

This could be investing in new tools, changing processes, or adding new people to your team against customers. Today we open the main customer service areas in anticipation of 2022. This helps you make better product decisions, increase customer satisfaction and retain more customers overall. .

Omni-Channel 67

Omni-Channel Trends Customer Service Banking 67

CSM Magazine

MAY 31, 2023

The goal of customer service is to make customers happy, but the logistics behind it can be costly for businesses, especially when they’re not sustainable. According to BusinessWire, it was around $175 trillion in 2022 and is expected to grow at a CAGR of 6.2%. The logistics sector is growing exponentially.

Transportation 52

Transportation Customer Service Policies Customers 52