2022 Communication Contact Center Software Customers 
Playvox
DECEMBER 21, 2022
Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Not being in the same space as your agents means you have to go the extra mile to keep team communication, training, and motivation running smoothly.
NobelBiz
FEBRUARY 23, 2023
Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows.
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NobelBiz
FEBRUARY 23, 2023
Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows.
NobelBiz
FEBRUARY 1, 2022
It is expected that in 2022, customers will be able to communicate with your contact center over a wide range of channels. So how can your contact center create a unique knowledge base in 2022? So how can your contact center create a unique knowledge base in 2022?
Playvox
APRIL 25, 2023
Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.
Playvox
APRIL 21, 2023
Customer service has gone digital — and your contact center needs to evolve with the times. As younger customers make up more and more of the marketplace, they’re shifting service preferences toward digital channels. What Is Omnichannel Customer Experience? After all, you want to be where your customers are, right?
Playvox
OCTOBER 18, 2022
There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. Leanne Y.,
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