Experience Investigators by 360Connext
DECEMBER 14, 2021
When it came to customer experience, leaders dealt with all sorts of changes and challenges. Customers were able to pick out their produce again at the grocery store. And 2022 looks like it will be another twelve months of uncertainty. That’s where customer experience leaders can lean in and really lead in this new year.
InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. Supportive Culture Connection to Customer Experience. Employee Must Have #2: Connection to Customer Experience. The 2022 Employee Landscape.
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Comm100
MARCH 20, 2024
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.
Comm100
DECEMBER 2, 2021
In 2021, evolving customer experience trends shook up the financial services industry. Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. For customers, this integration provides a seamless and excellent experience.
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. This means you can’t afford to put your customers on hold for long or deliver poor communication. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST.
Quadient
JULY 26, 2022
Choosing your Customer Communication Channels in 2022. Tue, 07/26/2022 - 16:40. Thirty years ago, customer communications were relatively straightforward. With so many channels available to communicate with your customers, how do you determine the right channel? j.shah-thiel. Introduction.
Quadient
JULY 26, 2022
Top 10 Customer Communication Management Best Practices in 2022. Tue, 07/26/2022 - 16:55. When it comes to customer experience (CX) strategy, customer communications are one of the most critical components of the customer journey. Your customer communications are equally important.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Then, with teams communicating asynchronously, innovation can suffer as well. Join Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast, for this enlightening discussion which will include: How to communicate and disseminate a cohesive, positive culture across teams and across continents.
Speaker: Zak Haitkin, Localization Manager
The pinnacle of success for any business is ultimate customer and employee gratification. Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST
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