Playvox
DECEMBER 21, 2022
Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Not being in the same space as your agents means you have to go the extra mile to keep team communication, training, and motivation running smoothly.
NobelBiz
FEBRUARY 23, 2023
Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows.
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NobelBiz
FEBRUARY 23, 2023
Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows.
NobelBiz
FEBRUARY 1, 2022
It is expected that in 2022, customers will be able to communicate with your contact center over a wide range of channels. So how can your contact center create a unique knowledge base in 2022? So how can your contact center create a unique knowledge base in 2022?
Playvox
APRIL 25, 2023
Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Engagement.
Playvox
OCTOBER 18, 2022
There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. We focus on regular contact and communication.” “We
Playvox
APRIL 21, 2023
For example, A 2022 stud y by ICMI showed that while 63% of contact centers offer customer service by email, only 41% were monitoring it for quality. Contact center software driven by artificial intelligence (AI) can help by putting an end to spreadsheets and manual processes, easing the burden on your workforce management team.
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