TechSee
MAY 19, 2021
Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic.
TechSee
FEBRUARY 1, 2021
No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. This growth is expected to continue: the IoT telecom services market was estimated to grow from $2.90
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TechSee
MARCH 17, 2021
In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Visual Self-Service for Telecoms – The Next Step. Other telecoms stepped up to meet the need of the day.
CSM Magazine
DECEMBER 2, 2020
Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021. . The pandemic has also revealed how agents are typically the preferred option to self-service solutions. What’s in store for 2021? Here are three predictions for 2021: 1. What does 2021 have in store for you?
Blake Morgan
OCTOBER 27, 2022
Although brands were left reeling from these rapid and drastic changes, B2B companies that adapt to the transforming buyer journey can create a competitive advantage by connecting with buyers and offering experiences that match new demands. But change isn’t always bad. B2B mobile app ordering increased 250% since before the pandemic.
TechSee
APRIL 10, 2018
As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?
TechSee
MARCH 17, 2021
In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Visual Self-Service for Telecoms – The Next Step. Other telecoms stepped up to meet the need of the day.
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