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Why customer care centers are your competitive advantage in 2021

Hello Customer

As demand increases, the importance of human based customer care centers will keep on growing throughout 2021. That’s why more and more people are being hired and re-skilled by companies to make sure they are able to serve the customer and meet their needs in the best way possible. To wrap up. And it won't disappear any time soon.

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7 New Technologies to Improve Customer Service in 2021

TechSee

COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. With these numbers, it’s no surprise that Forrester data shows that over 44% of customer service organizations are already using RPA to help them gain a competitive advantage.

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Markies Monday: 3 Ways Innovation Gives Organizations a Competitive Advantage

Oracle

When reviewing the finalists’ submissions for the Oracle “ Thinker Award for Best Innovation in Sales ,” it became clear that successful innovation gives businesses a much-needed competitive advantage. Let’s take a look at three ways the Markie finalists gained a competitive advantage through innovation.

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2021: Emerging AI trends in the telecom industry

TechSee

billion in 2021, at a CAGR of 43.6%. CSPs in 2021 are recognizing that applying RPA to alleviate even some of the telecom staff’s workload will have a major impact on streamlining processes and improving profitability. The post 2021: Emerging AI trends in the telecom industry appeared first on TechSee.

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2021 State of Automatic Speech Recognition Report

Where companies are investing resources post-COVID to create a competitive advantage. To answer this question, Deepgram partnered with Opus Research to examine the state of ASR in the enterprise across 400 decision-makers. In this report, you will learn: How ASR is being used. Where speech data is underutilized.

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5 Top Customer Service Articles For the Week of April 12, 2021

ShepHyken

How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell. CMSWire) Digital has become the epicenter of activity and the disruption is leading to an unprecedented opportunity to use customer experience as a competitive advantage. Interesting idea. Follow on Twitter: @Hyken.

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2021 Innovation in South and Southeast Asia [REPORT]

Clarivate

As the pandemic persisted throughout 2021, organizations worldwide had to adapt and innovate. Sustainability continues to gain more traction : the speed at which companies integrate sustainability into their business model is crucial to create a competitive advantage over its competition.

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