How to Upgrade to an Advanced Customer Experience Strategy
Lumoa
FEBRUARY 14, 2024
A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Then, use metrics like churn rate, CSAT, and CVR to gauge which touchpoints are negatively impacting CX. In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own.
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