2020 Chief Customer Officer Communication Customer Retention 
ChurnZero
AUGUST 11, 2020
Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. The second quarter of 2020 was chaotic. This is shocking.
ChurnZero
DECEMBER 29, 2020
2020 was a real mixed bag of emotions. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020.
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ChurnZero
DECEMBER 20, 2019
20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.
ChurnZero
MARCH 3, 2020
Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Customer retention is paramount in keeping a SaaS company afloat, particularly as a company matures. Success means moving the relationship beyond the sale.
Customer Bliss
AUGUST 28, 2020
Morton , Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs. In our conversation, Aisling Hassell addressed the challenges of communicating effectively with your leadership team and your employees. We had our 2020 plans. Offset Anxiety Through Clarity of Vision.
Education Services Group
NOVEMBER 8, 2021
Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study! We began collecting our Customer Success leadership data in 2020 while the world was in the middle of the pandemic, and we’re not out of the woods yet. What you can expect from this report. Our findings support this trend as well.
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