2019 Customer Expectations Customer Service Wait Times 
Comm100
AUGUST 5, 2020
Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait times are unacceptable. On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration.
Comm100
JANUARY 11, 2023
The State of Automated Customer Service in 2023. Competition is at an all-time high. Competition and expectations go hand-in-hand – as the former rises, so too does the latter. Meeting today’s high customer service expectations can be a challenge. What are the benefits of AI in customer service?
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GetFeedback
SEPTEMBER 2, 2019
We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more.
Comm100
JANUARY 7, 2020
Organizations know that providing great customer experiences (CX) is no longer optional in today’s competitive business landscape. Four years ago, Gartner predicted that by 2019 more than 50% of organizations would invest more money into their CX strategy than ever. And chatbots are progressing at a rapid pace. Here’s the proof.
Comm100
MAY 20, 2022
Customer service expectations have never been higher. Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business.
Comm100
AUGUST 31, 2021
Customer service expectations have hit all-time highs. For companies to remain competitive, it’s now necessary to provide fast, personalized, customer-centric support – even more so while face-to-face service isn’t possible. Wait Time: 35 Seconds. What can you do to reduce wait time?
Helen Dewdney
MAY 18, 2022
Ofcom has revealed the results of customer satisfaction with telecom providers in its yearly research. In 2021 it found that “only half of customers were satisfied with how complaints are handled. Call-waiting times and complaints-handling are areas of particular concern.”. “On Source: Ofcom. Source: Ofcom. Source: Ofcom.
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