2019 Culture Customer Insights Customer Journeys 
Thematic
JANUARY 16, 2019
If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. Customer experience. 3 ways VOC insights feed into your growth strategy. Product development.
Experience Investigators by 360Connext
JUNE 13, 2023
This reflects a dedicated commitment to the customer experience, and it can be a powerful statement to both customers and employees. In fact, Gartner’s 2019 CX Management Survey indicated that less than 46% of CX leaders report directly to the CEO, underscoring the strategic importance placed on this function.
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Experience Investigators by 360Connext
JULY 28, 2020
” But instead, in 2019, things changed. The new statement lists “delivering value to customers” as well as investing in employees. I have seen a lot of Customer Experience role descriptions, and there is one thing that is often missing. Are there personas and/or customer segments? What metrics are used?
Experience Investigators by 360Connext
JANUARY 28, 2020
Only 30% of Sales leaders strongly agreed they can even measure customer experience improvements , in a study by Oracle in 2019. Your mission, if you choose to accept it, is to begin at the beginning, build your case, and create a coalition of customer-focused leaders. So what’s a fearless CX champion like you to do?
CSM Magazine
NOVEMBER 19, 2018
Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.
Gainsight
FEBRUARY 13, 2023
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.
Thematic
MAY 22, 2019
Sure they don’t use beakers and test tubes… But customer behavior is at the heart of how we evaluate new initiatives. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. A clear case for customer experience ROI!
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