Chadwick Martin Bailey

JANUARY 5, 2021

For example, credit card usage and loyalty point redemptions have been all about travel and dining. So, we must ask ourselves how we can change that behavior and/or loyalty programs and rewards to address today’s market challenges, but also set up for long-term success and flexibility. I’d be totally koala-fied.

Travel 59

Travel Loyalty Programs Financial Loyalty 59

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Rewards value rose 15% in Q3 2018 alone[vi]. Card attrition rates rose to 15% in 2018 from 10.5% Actually, they do. in 2017[vii].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

ProProfs Chat

JUNE 21, 2019

Building customer loyalty implies you can sell multiple products and services to the same customer over a period of time. eMarketer states In a November 2018 – Retail TouchPoints survey, retailers’ spending on acquisition and retention weren’t radically different on the surface.

Customer Retention 63

Customer Retention Strategy How To Case Study 63

ShepHyken

APRIL 29, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty! 76% of Customers Choose Loyalty Programs that Collect ONLY Name and Phone Number by Michael Guta. But a new report has revealed Americans are more cautious when it comes to joining a loyalty program.

Loyalty Programs 18

Loyalty Programs Customer Service Abandon Rate Loyalty 18

Currency Alliance

MAY 31, 2018

Some business models by definition have the resources to effect this change from the inside. Against a backdrop of a struggling supermarket sector, Morrisons quickly posted its first pre-tax profit in over a decade [vii] , and achieved a further round of record-breaking financials in 2018 [viii]. Innovation as a policy.

Innovation 40

Innovation Company Loyalty Policies 40

Currency Alliance

MAY 31, 2018

Some business models by definition have the resources to effect this change from the inside. Against a backdrop of a struggling supermarket sector, Morrisons quickly posted its first pre-tax profit in over a decade [vii] , and achieved a further round of record-breaking financials in 2018 [viii]. Innovation as a policy.

Innovation 40

Innovation Company Loyalty Policies 40

SurveySparrow

JANUARY 15, 2021

You can gather information about them to determine pay raises, employee benefits, loyalty programs, and layoffs. Ask them about the challenges they face while working and provide them resources to overcome those challenges. . According to Linkedin Learning, 2018 , 68% of employees prefer to train in their workplace.

How To 52

How To Net Promoter Score Effort Score Feedback 52

Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

GetFeedback

DECEMBER 21, 2018

In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority. 30% of consumers are switch providers because they feel that there is no reward for loyalty. Customers enrolled in a loyalty program visit a company’s site 35% more frequently.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ShepHyken

APRIL 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Build the Ultimate Loyalty Program Explainer Page (With Examples) by Patrick Trochaniak. Smile.io) Your explainer page is what convinces your customers to join your loyalty program.

Net Promoter Score 89

Net Promoter Score Loyalty Programs Customer Service Chatbots 89

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. ING Direct is one of those brands. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. The article was a review of James Beard Award-winning food journalist Kevin Alexander’s book Burn the Ice: The American Culinary Revolution and Its End.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. The article was a review of James Beard Award-winning food journalist Kevin Alexander’s book Burn the Ice: The American Culinary Revolution and Its End.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Retently

MARCH 18, 2019

million users as of 2018, and the number is expected to grow to around 60.8 Amazon has invested plenty of resources into making its sales, shipping, and return processes as simple and reliable as possible. Airbnb Customer Retention. The platform has grown very popular since it first launched, and Airbnb’s NPS score reflects that.

Net Promoter Score 131

Net Promoter Score Omni-Channel Company NPS 131