ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. What Kind of CX Do Customers Really Want? No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. billion market of 2018. by Eric Krapf. (No

Customer Service 146

Customer Service Loyalty Programs Chatbots Loyalty 146

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

FEBRUARY 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Can awful airline customer service be overridden with AI and analytics? My Comment: Customers are more demanding than ever, especially when it comes to the customer experience. by Scott Kendrick.

Airlines 78

Airlines Customer Service Loyalty Programs Chatbots 78

ShepHyken

FEBRUARY 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs.

Customer Service 62

Customer Service Retail Ecommerce Trends 62

ShepHyken

APRIL 29, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty! And, I’ll add a tenth: Make it super easy for your customers to find your contact information. Extens Consulting shares a list of the 24 best customer experience ideas from 2018.

Loyalty Programs 18

Loyalty Programs Customer Service Abandon Rate Loyalty 18

GetFeedback

DECEMBER 21, 2018

More and more, companies are recognizing just how much customer happiness impacts revenue , and they’re focusing on transforming their customer experience to meet modern expectations. consumers say customer experience at most companies needs Improvement. ( Eventually, loyal customers spend 67% more than new ones. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390